It is our philosophy to respect your individuality and dignity, and to care for you compassionately and hospitably.

• We support your expectation to know about your procedure, and to participate in decisions which affect your well being as a patient. You can expect to be treated with care, consideration, dignity and respect.
  
• Westminster Day Surgery is accredited with the Australian Council of Health Care Standards. This assures that our hospital environment and practices equal or exceeds industry standards, and that our caregivers are competent and appropriately qualified.
  
• You can expect complete confidentiality of personal and medical records, unless required by law to be disclosed.
  
• You can expect to be treated with courtesy, and to have your beliefs, ethnic, cultural and religious practices respected.
  
• You can expect to know the names and roles of the caregivers involved in your care.

To enable the hospital to continually improve our service to you, your responsibility is to:

• Discuss you medical history with the staff involved in your treatment.
  
• Follow treatment instructions or discuss with your doctor if you are unhappy or unwilling to do so.
  
• Let your doctor or the hospital know if you have any comments on any aspect of your care.