INFORMATION FOR PATIENTS

Pre-Admission Information

The hospital’s Patient Admission Information booklet is available for download here: Patient Admission Information Booklet
Admission to Westminster Day Surgery is arranged by your doctor. To prevent delays in your admission process, please complete the Patient Admission Information form, Consent form and Patient Health Questionnaire (contained in the Patient Admission Information Booklet) and forward them to the hospital 5-7 working days prior to your admission.

The completed forms can be faxed, posted or emailed:

Hospital/Postal address: 476 Wanneroo Road, Westminster WA 6061
Fax: 08 9344 1744
Email: admin@westminsterdaysurgery.com

If you choose to fax or scan and email the completed forms, please bring the original forms with you on the day of admission.

If you have private health insurance, we strongly advise that you contact your health fund prior to admission and provide them with details of your proposed procedure(s) to determine if you will be required to contribute any payment on the day of admission.

Fasting

Your Anaesthetist may give you specific fasting instructions, otherwise do not eat or drink anything for at least 6 hours prior to your procedure if you are having a general anaesthetic or intravenous sedation. Do not eat sweets, chew gum or take sips of water.

Account Information

Privately Insured Patients
Following receipt of your completed Patient Admission Information form, confirmation of your level of cover with your Health Fund is undertaken by our Administration staff. We will notify you prior to admission of the applicable excess or co-payments that are required to be paid on admission to hospital. On admission we seek your authorisation to arrange payment of your account directly to the Hospital from your Health Fund on your behalf.

Uninsured (self-funded) Patients
If you do not have private health insurance, are undergoing cosmetic surgery or have overseas Health insurance you will receive an estimate of hospital fees before your admission. Hospital fee estimates may be obtained by phoning the hospital on 9349 5555 and are valid for 60 days. Estimates cover hospital fees only, you will need to check with your doctor and/or anaesthetist for their charges. Hospital charges are required to be paid at the time of or prior to admission. We have EFTPOS facilities for payment by debit or credit card (excluding American Express and Diners Club). Bank cheque, money order or cash payments are also accepted.

WorkCover & Third Party Insurance
If your admission is as a result of a WorkCover, Third Party or Public Liability claim, Westminster Day Surgery will require prior written approval for your admission from the relevant insurance company. Your admission cannot be confirmed until this approval is received. Any claims that have not been approved by the insurance company will be treated as an uninsured admission and the estimated hospital costs will be payable by you.

Department of Veterans’ Affairs
For DVA Gold Card holders, a claim for payment of your hospital account will be submitted directly to the Department of Veterans’ Affairs on your behalf. Payment for services not covered by DVA will be payable on discharge. If you hold a DVA White Card, the hospital must receive approval for your hospitalisation from the Department of Veterans’ Affairs prior to your admission. Payment for services not covered by DVA will be payable on discharge.

Other Expenses

You may also receive separate accounts from the following service providers:

  • Surgeon
  • Anaesthetist
  • Pathology (if any tests such as blood tests or biopsies are required)

Any queries relating to these accounts should be directed to the provider concerned.

Please note that Medicare benefits are not payable for private hospital charges, you may however be able to claim for charges you receive from other service providers. For further information please contact the relevant provider.

Parking and transport

Ample free parking is available on-site, with disabled parking bays adjacent to the main entrance. A patient set down / pick-up area is located at the main entrance for your convenience.

The hospital is located next to Stirling Central Shopping Centre and close to train stations. The following information may assist you when planning your journey:

www.transperth.wa.gov.au
www.swantaxis.com.au
blackandwhitecabs.com.au

Admission to Hospital

Prior to admission, the hospital will contact you to confirm arrival time and any payments required to be made prior to or on admission. If you develop a cold or an illness prior to admission, please contact your doctor for advice. On the day of admission:

  1. Shower or bathe prior to arrival
  2. Wear comfortable, loose clothing, cotton underwear and socks
  3. Remove any nail polish, make-up and jewellery
  4. Please do not bring any valuables with you. The hospital does not accept liability for the loss or damage of property brought to hospital
What to Bring
  • Health fund membership details
  • Medicare and pension card
  • All current medication
  • Letters or referrals from your doctors
  • Relevant x-rays
  • Glasses/contact lenses if appropriate
  • Patients staying overnight are required to bring sleeping attire and personal toiletries
  • Reading material
Dietary Requirements

Sandwiches are provided for patients undergoing procedures performed under general anaesthetic and intravenous sedation. Should you have particular or special needs, please inform your nurse on admission.

Smoking Policy

In accordance with WA Health Department requirements, smoking is not permitted within the hospital grounds.

Discharge Home

For day only procedures performed under a general anaesthetic or intravenous sedation, patients are usually able to go home within 3-4 hours of admission. It is important if you are undergoing a day only procedure that you have a responsible adult who is able to stay with you for 24 hours following your procedure. Hospital policy does not permit patients to be discharged unaccompanied. Patients having procedures performed under local anaesthetic are usually able to go home immediately, however in some cases a 30 minute resting period is required. Our staff can assist with the estimated time of your discharge so travel arrangement can be made. Your discharge nurse will provide you with detailed discharge instructions to assist you at home. We may telephone you within 72 hours to ensure your recovery has been without complications and to answer any questions you may have.

Following Anaesthetic

For the first 24 hours after a general anaesthetic or intravenous sedation, it is advisable that you:

  • Do not drive a car until the next day. Please arrange for a responsible adult to collect you on discharge.
  • Do not consume alcohol
  • Do not operate machinery
  • Do not make important decisions
  • Do not sign legal documents
  • Do not travel unaccompanied
  • Do not engage in sports, heavy work or lifting
  • Do not take sedatives unless prescribed
Problems Following Discharge

If you are worried about a change in your condition following discharge contact:

  • Your Surgeon or General Practitioner
  • Your local Emergency Department in an emergency
Privacy of Patient Information

Westminster Day Surgery respects and upholds your rights to privacy protection under the Australian Privacy Principles contained in the Privacy Act 1988 (as amended). The hospital collects your personal and health information to provide you with a quality health service. We will only use or disclose personal information for the primary purposes for which it was collected, or directly related secondary purposes or as permitted or required by law. It is possible to obtain access to the personal information we hold about you by contacting the hospital’s Administrative Assistant on (08) 9349 5555 to obtain the required form to complete.

For a summary of Westminster’s patient information handling practices click here: Patient Privacy Notice

For further details regarding the management of patient information click here: Patient Privacy Information Sheet

Other information sources that may be helpful

Falls
Diabetes
AIHW
APHA
Privacy
Private Health Insurance
The Health and Disability Service Complaints Office, HaDSCO